Return/Exchange Policy
For complete Return/Exchange Policy go to Return/Exchange Policy
Order Status
After you placed your order you will receive an Order Number on the website and an order confirmation email. If you do not receive an order confirmation email from OldWorldSocks.com within 2 hours of your order, please check your spam folder. The email will contain a link to your order tracking page.
Contact Us
The easiest and most efficient way to contact us would be to use Contact Us form or send email to info(at)oldworldsocks.com. If sending email – please make sure you write your correct email address and order number if you have it.
Address:
Tremonti LLC
2020 Maple Hill Street, Unit 282
Yorktown Heights NY 10598
Phone: (914) 352-7274
email: info(at)oldworldsocks.com
Generally, we answer all e-mails within 24 hours. However, please allow up to 48 hours for a response, and up to 72 hours during weekends and holidays.
F.A.Q.
| PayPal For any concerns or issues with your order we urge you to contact us via Contact Form or email first questions(at)oldworldsocks.com to get it resolved before you file a dispute with PayPal, as doing so will delay the process further. |
| ORDER & SHIPPING |
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| How long does the delivery take? All orders are shipped with the United States Postal Service (USPS) from our warehouse in downstate NY. As soon as your order has been dispatched you will receive an email with the details of your shipment and your tracking number. The delivery within the US takes approximately 3 – 6 business days. Please note that during holiday season (November/December) delivery times can be longer than usual. |
| How much do I pay for shipping? 1-11 pairs – $2.95, 12 pairs & more – shipping is free Free / Reduced Shipping is available only to contiguous USA |
| Free / Reduced Shipping cost If you took advantage of a FREE or REDUCED shipping promotion and the total of your order is reduced to less than the amount to qualify for FREE or REDUCED Shipping, the actual shipping charges will be retroactively deducted from the total of the refund due. |
| Where do you ship to? At present time we ship only to USA addresses. Free/Reduced shipping is available only to contiguous USA |
| Can I add items to an existing order? No, we cannot combine orders or add items to an existing order. |
| How can I track my shipment? You will receive a trucking number in your shipping confirmation email and you can truck your order at www.usps.com |
| RETURNS & EXCHANGES |
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 Please inspect merchandise upon receipt to make sure right merchandise was sent to you.Please make sure you received exactly what you ordered. |
| What if I don’t like merchandise ? If you are dissatisfied with your purchase, you may return it to us within 30 days from invoice date. Socks must be returned in new, unworn, untried, re-sellable condition, and in the original, intact packaging Any returned merchandise is subject to review by oldworldsocks.com Please complete Return Form (included with your purchase) and return it with merchandise. You can also download and print this form here We reserve the right at our own discretion to refuse or charge a 20% restocking fee on any merchandise returned without following this instructions Refund will be issued to the original form of payment used for making purchase including taxes, if applicable. Please allow 2-3 weeks for processing any return or exchange. |
| Who is responsible for Return shipping charges You are responsible for return shipping charges. All return shipping must be pre-paid. We will not accept Cash on Deliveries. We are not responsible for poorly packaged returns and/or liable for lost or damaged returned shipments. To ensure the package arrives back to us safely, please use a pre-paid, insured, and traceable method (UPS, FedEx, Certified mail or another similar method) where you receive a tracking number that can be used to trace the delivery |
| Free / Reduced Shipping cost If you took advantage of a FREE or REDUCED shipping promotion and the total of your order is reduced to less than the amount to qualify for FREE or REDUCED Shipping, the actual shipping charges will be retroactively deducted from the total of the refund due. |
| Discount Used At Time Of Purchase Refunds may reflect discounts used at time of purchase If you took advantage of QUANTITY DISCOUNT price and the total of your order after return is reduced to less than the amount to qualify for QUANTITY DISCOUNT the actual applicable price will be used to calculate refund amount |
| What if I received wrong merchandise? If we by mistake sent you wrong merchandise (wrong style, size, color) – we will pay for return shipping and will send you correct merchandise (style, size, color as listed on your order/invoice) If you received wrong merchandise – (wrong style, size, color) – please do not remove labels. Socks must be returned in new, unworn, untried, re-sellable condition, and in the original, intact packaging Merchandise with removed labels will not accepted Please complete online Merchant Error/Defective Merchandise Return Form Once we receive and approve it, we will send you a shipping label, so you can return wrong merchandise to us free of shipping charge. Once your return merchandise is received and approved by our Return Dept. correct merchandise will be send to you. Please, don’t return merchandise without completing online Merchant Error/Defective Merchandise Return Form and receiving return shipping label from us. We reserve the right at our own discretion to refuse or charge a 20% restocking fee on any merchandise returned without following this instructions |
| What if merchandise I received is defective ? Defects must be claimed within 30 days from invoice date. Any defective merchandise is subject to review by oldworldsocks.com. – Items deemed to have been subject only to normal wear and tear will not be refunded. – Items deemed to have been damaged by improper washing/drying will not be refunded. – Sizing/Fit is not considered a defect. We don’t refund on sizing/fit issues. – Socks with holes caused by ripping off the labels will not be refunded, exchanged or replaced. All items returned due to defect must be returned washed. Defective merchandise will be replaced by non-defective merchandise of the same style, size, and color Please complete online Merchant Error/Defective Merchandise Return Form Best way to resolve Defective Merchandise issue is to send us a photo of defect/defective item using Merchant Error/Defective Merchandise Return Form. But, please, do not worry if you can’t send photo, we will help you resolve issue anyway Once we receive and approve it, we will send you a shipping label, so you can return wrong merchandise to us free of shipping charge. Please, don’t return merchandise without completing online Merchant Error/Defective Merchandise Return Form and receiving return shipping label from us We reserve the right at our own discretion to refuse or charge a 20% restocking fee on any merchandise returned without following this instructions |
| How do I exchange an item ? We don’t handle exchanges but would be happy to help you process a return and refund of any new and unopened items. When the refund is processed you may place a new order for an alternative product. |
| I returned an item, and received an email stating that it was processed and refunded. I still don’t see the refund on my account, when will it show up? Note that depending on your credit card/bank, it may take anywhere between 2-10 business days for the refund to show up on your statement, and be added back to your account balance. |
| I can’t find answer to my questions here. What do I do? You can ask us by using the Contact US Form (preferred) or by e-mailing us info [at] OldWorldSocks[dot] [com]. |